Austria

If you decide to leave Austria for a longer time – for example, if you move to another country or return to Ukraine permanently – your temporary protection status in Austria expires. Nevertheless, if you decide to enter Austria again, you can re-register as a displaced person and may regain temporary protection.

If you return to Ukraine for a short visit, you will retain your temporary protection status. Your right of residence may prematurely cease to be valid if you move to another state or return to Ukraine permanently.

1. Gemeindeamt (town hall)

Any person leaving accommodation in a dwelling in Austria (moving out) is required to deregister with the registration authority. Deregistration can be done with any registration authority. De-registration of an existing main residence or ‘secondary residence’ (oesterreich.gv.at)

2. The Federal Office for Immigration and Asylum (BFA)

If you decide to leave Austria permanently, you need to inform the Federal Office for Immigration and Asylum (BFA) in the federal state where you had your main residence about the departure by e-mail. The e-mail address of BFA: [email protected]. BFA will terminate your temporary protection status and request the return of the “identity card for displaced persons”. Kontakt (bfa.gv.at)).

3. In case you are receiving basic care, the competent basic care authority in your federal province (Landesgrundversorgungsstelle) has to be informed.

The list of the competent basic care authorities centers of federal provinces: Antrag auf Grundversorgung – BBU

4. In case of receiving Kinderbetreuungsgeld: Deregistration Kinderbetreuungsgeld (Verzicht auf bzw. Beendigung von Leistungen nach dem Kinderbetreuungsgeldgesetz (für Geburten ab 01.03.2017) (sozialversicherung.at))
5. In case of receiving Pflegegeld (Pflegegeld (pv.at))
6. In case of receiving Familienbeihilfe (FinanzOnline Login (bmf.gv.at))
7. Cancel existing contracts (e.g. cell phone contract, cancellation of Wiener Linien card, climate ticket, parking sticker, fitness center, etc.)
8. Termination/amicable termination of the employment relationship
9. Application for payment of employee pension fund
10. Apply for a certificate of employment
11. The Tax Authority Austria (Finanzamt Österreich)
12. Bank
13. For private residents:

– Information to landlord

– Termination/termination of the tenancy agreement

– Terminate contracts (household insurance, internet, television, etc.)

– If necessary: cancel parking space for car (e.g. garage)

While it is possible to inform the Federal Office for Immigration and Asylum (BFA) via e-mail, it is necessary to return the identity card for displaced persons by mail or in person before departure.

BFA email: [email protected]

As long as the temporary protection in line with Directive 2001/55/EC remains in force, you can re-enter Austria and re-register.

It is possible to inform the Federal Office for Immigration and Asylum (BFA) via e-mail [email protected] or through the Austrian Embassy in Ukraine.

Documents that can be used to enter Ukraine:

• Biometric passport (passport for traveling abroad)
• Diplomatic or service passport
• Valid child’s travel document
• Crew member ID card/seaman ID card
• Certificate for return to Ukraine

If your biometric passport has expired, you can extend it at the Ukrainian embassy in Austria.

Please note that Ukrainian men aged 18-60 years of age may not be able to obtain a passport or certain consular services abroad without an updated military booklet. For information on the latest procedures for men to renew or obtain their identity documentation while abroad, please check the clarification from the Ministry of Foreign Affairs of Ukraine.

If you left Ukraine with an internal passport (book-shaped) or ID card, you can still return to Ukraine. To do so, obtain a certificate for return to Ukraine from the Ukrainian embassy in Austria (the certificate is issued on the same day).

In principle, citizens of Ukraine cannot be denied entry to Ukraine.

Documents that can be used to enter Ukraine: 

• Biometric passport (passport for traveling abroad) 

• Diplomatic or service passport 

• Valid child’s travel document 

• Crew member ID card/seaman ID card 

• Certificate for return to Ukraine 

If you left Ukraine with an internal passport (book-shaped) or ID card, you can still return to Ukraine. To do so, obtain a certificate for return to Ukraine from the Ukrainian embassy in Austria (the certificate is issued on the same day). 

In principle, citizens of Ukraine cannot be denied entry to Ukraine. 

In principle, citizens of Ukraine cannot be denied entry to Ukraine. You can still return to Ukraine with a certificate for return (“посвідчення на повернення в Україну”). To do so, obtain a certificate for return to Ukraine from the Ukrainian embassy in Austria (the certificate is issued on the same day). 

Be cautious of people who offer you help but cannot provide you with official documentation to identify themselves and their organization. Keep your personal information and documents safe and confidential. If you feel that you are in danger, call emergency number 112.

To report a suspected case of human trafficking in Austria, call the free 24/7 helpline 0043 1 24836 985383. You can also send an e-mail to [email protected] or [email protected]

If you are already in Ukraine, call the National Hotline for Prevention of Human Trafficking at 0 800 505 501 / 527.

You should inform the school principal that you are withdrawing the enrollment of your child and inform where the child will be enrolled. Ask for an official document acknowledging your child’s educational achievement that will facilitate recognition of the qualifications in Ukraine. More information on what information the document should include can be found on the Ukrainian Ministry of Education and Science’s webpage.

Citizens of Ukraine cannot be denied entry to Ukraine under no circumstances. Children are subject to the same entry and exit control as adults. Please refer to State Border Guard Service of Ukraine for detailed information (under section “Виїзд дітей”). Those crossing the border should have a passport or other document confirming their identity or at least a birth certificate. Children can cross the border with a birth certificate issued abroad.

In case there are no documents, in all countries apart from those where consular relations are ceased (i.e. Russian Federation), children would need to be assisted in obtaining a return certificate based on any documents that can confirm connection to Ukraine (and possessing its citizenship). The Ukrainian Embassy in Austria may issue a return certificate based on copies of documents.

If a child is entering alone or with a non-parent adult, State Border Guard Service of Ukraine shall contact local child protection services, unless they have information about parents awaiting the child. It is advised to inform the Border Guard post that the parent is expecting the child on the Ukrainian side of the border in advance.

Please note that a child should also meet the exit requirements of the host country – please contact your local Ukrainian consulate to ask for information and get the required documents for return. In some cases, a birth certificate cannot be used as a travel document.

Please refer to your general practitioner (Allgemeinmediziner*in).

You will need to obtain a disability certificate issued in Ukraine. It can be done on arrival or remotely – please check the instructions on the governmental portal. 

Please note that even if your disability certificate obtained in Ukraine has expired, the document is automatically extended and is considered valid until 6 months after the end of martial law in Ukraine.

Please refer to your social insurance provider.

• Austrian Health Insurance Fund (Österreichische Gesundheitskasse): Kontakt – Österreichische Gesundheitskasse (ÖGK)
• Social Insurance Institution for Self-employed persons (Sozialversicherungsanstalt der Selbstständigen) SVS-Kundencenter

Usually, it is necessary to personally visit the bank to close the bank account.

Please refer to the Tax Authority Austria (Finanzamt Österreich). You can manage your taxes through a personal account on FinanzOnline Login (bmf.gv.at)

Please check UNHCR Ukraine Help page for services available inside Ukraine.

During the martial law in Ukraine the procedure of entry with pets is simplified.  The pet must have:

• An identification document issued by the EU member state – pet passport or international veterinary certificate.
• Microchip
• Vaccination against rabies.

For more information, please visit State Service of Ukraine on Food Safety and Consumer Protection. Please also contact your local veterinarian to learn about the requirements for pet transportation within EU.