To receive consular services, please schedule an appointment through the electronic system eConsul (єКонсул) of the Ministry of Foreign Affairs. Please note that only certain exceptional services can be provided without prior appointment (such as issuing a certificate for return to Ukraine) and registration is obligatory. In addition to the link for registration, here you will find explanations and informative videos about registration methods, options for obtaining an electronic signature or identification through an account in a Ukrainian bank.

Here you can find the information about emergency situations abroad and available support from the consulates, feedback mechanisms and responsibilities of the consulates.

Can’t register in the electronic queue of the Ukrainian embassy or consulate? What to do when you don’t have Diia app? How to get a BankID abroad? Why is authorization necessary in the electronic queue and why will the “live” queue not work as a solution? Please check the MFA portal for answers.

You can apply for a biometric passport via the closest consulate or SE “Document”. Issuance of the passport in diplomatic institutions of Ukraine takes approximately 3 months (or longer). Please check the MFA portal for detailed instructions on required documents, rules and regulations. If you are a man of 18-60 years old, please note the following:

– You will require an updated miltary booklet to receive consular services at the Ukrainian embassy. You can update your data via the app Reserve+ (Резерв+)

– You can apply for a biometric passport at SE “Document” without an updated military booklet. Local branch of SE “Document” will automatically check the applicant’s status in the military register Oberig.

In case you don’t have a valid travel document for crossing the border or don’t have any identification documents, you should contact a local consulate of Ukraine. The consulate will issue a certificate for return to Ukraine. A certificate is a document with a temporary validity that contains your personal data – nationality, name and surname, and a photograph. A certificate for return to Ukraine is usually issued on the same day or later (but no longer than five working days). Please note that some airlines might not allow you to travel with this document and you might need to use other means of transportation.

Please check the details about this procedure on the MFA portal.

If you are a man of conscription age (18-60 years old), please read the explanation from the MFA about the prerequisites for providing consular services caused by the changes in legislation. Having an updated electronic military ticket is a prerequisite for receiving consular services. To actualize your data in the database, please use the app Reserve+ (Резерв+).