Housing compensation programme

Housing should be:

• Located in an unoccupied territory where no active hostilities are taking place (subsequent updates may not be included)
• Can be repaired
• Has been damaged due to hostilities after 24 February 2022

• Apartments
• Private houses
• Rooms or other residential premises

• Purchase of construction materials
• Ordering repair services

• Destroyed by hostilities after February 24, 2022
• Located in the area that was not occupied until February 24, 2022
• Non-repairable (after evaluation by the commission)

• Certificates for purchasing new accommodation
• Cash payment for construction of new housing

• Apartment
• Private house
• A room or other types of residential premises

You need to have initial information about the damage to your property, including a brief description of the damage and ideally photos of the property. If you can ask a friend or a neighbor to share information with you, you can use at least that initial information to request a detailed assessment by the housing commission who will provide you with an official judgement. You can request the assessment here: Damaged Property.

IMPORTANT: The decision on whether the housing is damaged or destroyed is made by a special commission of the local authority, which conducts an inspection after receiving an application for compensation.
Please note that at least one of the co-owners of the property or an authorized representative must be present during the inspection.

If you received humanitarian assistance that fully addressed the issues with your property, then you cannot receive compensation. If humanitarian assistance only partially addressed the damage to your property, then you may be able to claim compensation to address the remaining issues.  UNHCR and its partners aim to ensure that our assistance compliments, rather than replaces Ukrainian government compensation to which individuals are entitled.

This opportunity is provided by the legislation. Please check the details of the procedure on GetItBack.

Currently people living in apartment buildings with damage to common areas cannot receive the payment from eRecovery programme until those areas are also repaired.  However, UNHCR is supporting a limited number of properties to allow people access this compensation. 

Compensation claims can be submitted through the Diia portal, the Centre for Administrative Services, or a notary.  If you are located outside of Ukraine, you can submit your claim through Diia without being present in the country if you have all the required documentation, and a bank account with one of the many partner banks for the E-Recovery program.

However, the presence of at least one of the co-owners or an authorized representative is required during the inspection of the housing.

Currently, multiple banks are connected to the programme: monobank, PrivatBank, Sense Bank, A-Bank, PUMB, izibank, VostokBank, otpbank, BizBank, Alliance bank, Ukrsibbank, Globus Bank, Raiffeisen Bank, Taskombank, Praveks Bank, FUIB, Accord Bank, Bank “Кліринговий дім”. Bank accounts can be opened online via their mobile applications.

An account can be opened in one of the banks that is a partner of the eRecovery program (the list of banks is in the question above).

To which bank account can I receive payment with a certificate under the eRecovery program if I am a seller of a property?

Currently, compensation indexation is not provided for already issued housing certificates and if repair compensation has already been accrued. However, the Ministry of Community and Territorial Development of Ukraine reviews indicators of the indirect cost of housing construction quarterly. Compensation for destroyed housing cannot be lower than the cost of building a new housing according to these indicators. The commission takes this into account when determining the amount of compensation.

Yes, you can receive compensation based on the rights of the heir (exceptions – Article 2 Clause 3). In the absence of the original legal document for housing and the death of the testator, a duplicate of the document can be obtained only through court proceedings.

Compensation is provided only if you have title documents and if your property rights are registered in the State Register of Property Rights to Real Estate.  If you lack these documents, we recommend that you contact one of the following UNHCR partners to help you regain your documents.

• Right to Protection (099/068/093 507 50 90) (All Ukraine)
• Tenth of April (0 800 33 28 58) (for Odesa, Mykolaiv, Kherson, Kirovohrad regions)
• Neeka (0 800 308 300) (Zakarpattia region)
• Donbas SOS (0 800 309 110) Hotline for all questions

It is necessary to issue a power of attorney at the embassy of Ukraine abroad. The list of embassies can be found here.

If it is impossible to enter into the inheritance and obtain the right of ownership of the home (for you or another heir), it is necessary to alienate the property in court.

Compensation is provided only in the presence of title documents and registration of property rights in the State Register of Real Property Rights. If you do not have these documents, we recommend that you contact one of the UNHCR partners below to help you recover your documents.

• The right to protection (099/068/093 507 50 90) (All Ukraine)
• Tenth of April (0 800 33 28 58) (for Odesa, Mykolaiv, Kherson, Kirovohrad oblasts)
• NEEKA (0 800 308 300) (Transcarpathian region)
• Donbas SOS (0 800 309 110) Hotline for all issues

Currently, there is no compensation for housing located in temporarily occupied territories. We recommend you to submit an information notice through Diia if your home has been destroyed or damaged and is located in a temporarily occupied territory.

If your property is not in the register, and there is no access to BTI archives or they have been destroyed, when you apply to the state registrar, you may be denied the registration of your property. In this case, you need to receive a written refusal to register property and appeal the refusal in court. However, some BTIs have relocated and continue to provide services. Contact the city council or regional administration to get information about your case.

Currently, compensation for housing located in the war zone is not possible due to the impossibility of assessing the damage caused to the housing by the commission. However, the commission may agree to inspect your property in individual cases. The decision to inspect property is made by the commission on individual basis, taking into account the security situation. In any case, we recommend you to submit an application so that the commission has information about the condition of your property and can conduct this inspection when the security situation allows it.