Housing compensation programme

Housing should be:

• Located in an unoccupied territory where no active hostilities are taking place (subsequent updates may not be included)
• Can be repaired
• Has been damaged due to hostilities after 24 February 2022

• Apartments
• Private houses
• Rooms or other residential premises

• Purchase of construction materials
• Ordering repair services

• Destroyed by hostilities after February 24, 2022
• Located in the area that was not occupied until February 24, 2022
• Non-repairable (after evaluation by the commission)

• Certificates for purchasing new accommodation
• Cash payment for construction of new housing

• Apartment
• Private house
• A room or other types of residential premises

You need to have initial information about the damage to your property, including a brief description of the damage and ideally photos of the property. If you can ask a friend or a neighbor to share information with you, you can use at least that initial information to request a detailed assessment by the housing commission who will provide you with an official judgement. You can request the assessment here: Damaged Property.

IMPORTANT: The decision on whether the housing is damaged or destroyed is made by a special commission of the local authority, which conducts an inspection after receiving an application for compensation.
Please note that at least one of the co-owners of the property or an authorized representative must be present during the inspection.

Currently, it is not possible to claim compensation for property that is either damaged or destroyed in the areas under Russian occupation due to the challenge of assessing the damage to the property.  It is the ambition of the Government of Ukraine to expand the program to those areas, but until the mechanism is created, compensation is not available for properties in areas under occupation.

Compensation is provided only if you have title documents and if your property rights are registered in the State Register of Property Rights to Real Estate.  If you lack these documents, we recommend that you contact one of the following UNHCR partners to help you regain your documents.

• Right to Protection (099/068/093 507 50 90) (All Ukraine)
• Tenth of April (0 800 33 28 58) (for Odesa, Mykolaiv, Kherson, Kirovohrad regions)
• Neeka (0 800 308 300) (Zakarpattia region)
• Donbas SOS (0 800 309 110) Hotline for all questions

If you received humanitarian assistance that fully addressed the issues with your property, then you cannot receive compensation. If humanitarian assistance only partially addressed the damage to your property, then you may be able to claim compensation to address the remaining issues.  UNHCR and its partners aim to ensure that our assistance compliments, rather than replaces Ukrainian government compensation to which individuals are entitled.

This opportunity is provided by the legislation. Please check the details of the procedure on GetItBack.

Currently people living in apartment buildings with damage to common areas cannot receive the payment from eRecovery programme until those areas are also repaired.  However, UNHCR is supporting a limited number of properties to allow people access this compensation. 

Compensation claims can be submitted through the Diia portal, the Centre for Administrative Services, or a notary.  If you are located outside of Ukraine, you can submit your claim through Diia without being present in the country if you have all the required documentation, and a bank account with one of the many partner banks for the E-Recovery program.

However, the presence of at least one of the co-owners or an authorized representative is required during the inspection of the housing.

Currently, multiple banks are connected to the programme: monobank, PrivatBank, Sense Bank, A-Bank, PUMB, izibank, VostokBank, otpbank, BizBank, Alliance bank, Ukrsibbank, Globus Bank, Raiffeisen Bank, Taskombank, Praveks Bank, FUIB, Accord Bank, Bank “Кліринговий дім”. Bank accounts can be opened online via their mobile applications.